Terms And Conditions

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2. Cookies

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3. Membership

We collect customer contact information from the registration form. We will never provide or sell any information to third parties.
This information can be used:

• • To send news, information about our activities and general promotional material which may be useful to you.

• • To monitor who is accessing the membership section of our site.

• • To improve our site and services.

• • To monitor our site performances.

4. Payment Security

All online transactions through our website are handled with industry-standard SSL (Secure Sockets Layer) encryption through the Paypal. Secure SSL means that when you enter your credit card number into our secure order form and press the purchase button, your information goes through a secure encryption process. This prevents any person on the Internet from seeing any information you submit. Your payment is authorized without human intervention.

5. Disclaimer

Our site contains links to other sites. While we provide links to them, we are not responsible for their content or privacy policies. We strongly recommend that you read the Privacy Policy of the linked websites as they may contain further terms and conditions which apply to you.

Terms of Use

Your contract is with Ihsaan Tours Limited. Below are some of the obligations which are required under this agreement. Please read them carefully. When you make a booking for Pilgrimage with us, you thereby accept this agreement and make it a legally binding contract between us.

Terms and conditions

1. Your commitment to us:

1:1 Booking

All applications for travel with LUL must be completed using our manual or online booking forms. Both forms of booking must be accompanied by a non-refundable deposit payment for each applicant, (this includes bookings for Hajj and Umrah). No firm commitment is made until your deposit has been received. Once your deposit has been received, we will send you your booking confirmation. No commitment will be entered into between the applicant and LUL unless a confirmation invoice has been received. It is therefore in your interest to ensure that you are in receipt of a valid confirmation invoice.

1:2 Payment of balance

The balance of your chosen Hajj or Umrah package must be paid in full in accordance to the payment schedule or at least twelve (12) weeks prior to departure date. If the balance of the package price is not paid by this time, LUL reserves the right to cancel the booking without notice and no monies paid will be refunded.

ANY ADDITIONAL COST ADDED DUE TO TAX INCREASES OR FROM THE SAUDI HAJJ AND UMRAH MINISTRY FOR THE DURATION OF HAJJ AND UMRAH WILL NEED TO BE COVERED BY THE PILGRIM & NOT LUL. THIS INCLUDES CHARGES RELATED TO TRANSPORT, VISAS AND HOTELS.

Saudi Tourist eVisa: Tourist eVisa applicants that are not successful (for whatever reason) will not be entitled to a refund of the eVisa application fee paid. In such cases, a separate Umrah application submission will be required at additional cost to the Pilgrim.

1:3 Documents

It is the responsibility of the applicant to provide all necessary documentation for processing at least four (12) weeks prior to departure. Any applicant who fails to pay his/her balance before to the deadline but who have supplied the necessary documentation will have such documentation returned to them and will forfeit the deposit, as stated in para. 1:1 above. Applicants who have paid the balance and do not supply the correct documentation before the deadline date will have their booking cancelled forfeiting their deposit and part of the package cost as stated in para. below.

1:4 Behaviour

All applicants who travel with LUL are expected to behave in a manner which is conducive to the journey that they are making. Under no circumstances should travellers be involved in brawls, fights or arguments, or display behaviour which be seen as detrimental to the image of a person under-taking Hajj or Umrah travel. Under no circumstances should anyone conduct themselves in a manner which causes distress, annoyance or harm to themselves or other members of the group or cause damage to person or property. If any member of the group is found to be behaving in such a manner, only one warning will be given which if not heeded, will result in the eviction of the said person from the hotel/accommodation suite and the return to the airport for direct return flights to country of origin. Under no circumstances will a refund of any proportion be given in such a case.

1:5 Change of booking

Any applicant wishing to change their booking to another option made available by LUL must do so at least 12 weeks prior to departure and will need to pay any additional costs that are incurred.

1:6 Cancellation

Umrah:

Each applicant wishing to cancel their booking must do so by requesting sending a cancellation request email. Refunds for cancellations will be made based on the cancellation period as stated below. If the full payment has been received, then a refund as stated below, providing that an adequate cancellation time has been notified, will be paid. Persons who have yet to complete payment will be charged accordingly, should the cancellation notification period be less than that as stated below. Please note, all deposits are non-refundable, and no correspondence will be entered into concerning this.

1:7 Difficulties you may have

In the unlikely event that any applicant finds that there is some element of their package which they dislike and it is within the control of LUL, we will endeavour to correct such fault or report the problem to the proper authority for their immediate intervention. This does not include facilities which are beyond the control of LUL. Complaints which are not reported to us as they happen or become a nuisance will not, after the fact, be liable to any recompense from LUL. However, if there is a valid reason for not informing us of the problem, which constitutes to you not enjoying your pilgrimage package, we will report the fact to the proper authorities on our return or sooner. (Please ask concerning complaints procedure from our office).

2. Our commitment to you

2:1 Booking and tickets

We endeavour to inform all applicants, once booked and deposit received, of the times and dates of travel. We will ensure that confirmation is sent to each applicant (family groups will have one booking confirmation form listing all members of said family group).When you receive your tickets it is in your interest to check to ensure that all details, including names and spellings are correct, as late changes will incur a minimum fee of £30.00 for each ticket which needs to be changed. (Tickets which need complete name changes will incur a higher fee). Passports for each applicant or travelling minor must be sent, with accompanying documentation, to LUL in order that visa processing may be completed. Passports and documentation not received four weeks prior to travels will be cancelled without notice as mentioned in para. 1:3 above. Each applicant must have a valid vaccination certificate in accordance with Saudi Arabian policy for Hajj and Umrah pilgrims. If any of the above are not notified to us as within a specific time, we will not be liable to you for any difficulties which may arise.

2:2 Delays or date changes

We the agent, endeavour to inform all applicants, concerning delays or date changes, which shall arise prior to the date of departure. Delays or cancellations of flights to or from the United Kingdom, resulting from adverse weather conditions, rescheduling times by the Airline, the Airport Authorities and/or action of Air Traffic Controllers, mechanical breakdown, strike or industrial action or otherwise, which are beyond our control.

However, you may be able to make a claim under your travel insurance policy, which should be checked prior to travel.

Date changes made by LUL will be notified to each applicant prior to date of travel. We reserve the right to change the date of travel without prior notice, providing such changes are made seven days prior to original departure date.

2:3 Our responsibility

LUL have taken every step to ensure that your “Once in a lifetime journey” is conducted with the minimum of difficulties to the traveller. Every endeavour has been made to ensure that all aspects of your journey are conducted to an acceptable standard of LUL, and we accept all notifications of unacceptable standards, should they be notified as stated in para. 1:7 above. We will accept responsibility for the proven negligent acts and / or omissions of our employers, agents, suppliers and subcontractors whilst acting within the scope of or in the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note:

• Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of LUL, its servants, Agents, suppliers, contractors or sub-contractors.
• No liability can be accepted for any negligent acts or omissions of sea or air carriers, whose responsibilities are governed by international convention which may limit or exclude liability.
• We cannot accept any liability for loss damage or expense arising from war, terrorism, threatened or actual civil unrest, closure of airports, industrial action, threatened or actual or any event outside our control where such events delay, extend or compel a change in pilgrimage arrangements.
•  

2:4 Brochure information

We have complied the information in our brochure to be accurate at the time of going to press. However, as the brochure and its corresponding information are prepared in advance, there may be instances where an advertised facility may be altered or no longer available, which will be for reasons beyond our control. It may also be necessary for us to change some detail concerning Ziyarat due to circumstances beyond our control. Rooms and furniture facilities may be altered without notice, particularly during peak times, such as Hajj or Ramadhan. It is essential that your expectations of the Pilgrimage do not surpass what we have outlined in our brochure or exceed the limitations of LUL. We accept no liability for any disappointment which may arise because of your unrealistic views and expectations. Further, the operation of certain amenities and facilities may be subject to local laws or religious pilgrimage. Maintenance and local energy conservation measures may mean that hotel or apartments may limit facilities such as air conditioning or water supplies and, in some circumstances, adverse weather conditions have been known to cause electricity failure. In such circumstances, we accept no liability for these restrictions, neither do we accept any liability for loss or damage arising from the above. The operation and supervision of overseas property, transport and other services are subject to local laws, regulations, standards and codes of practice of individual countries. The legal and safety requirements of many foreign countries are, of a lower standard than that of the UK. You should note that the standards imposed will be that of the country you are visiting and not of the UK.

All our accommodation in apartments and hotels is on a shared basis only. (Individuals wishing for private rooms need to be booked in advance and the adequate payment having been received). All information pertaining to room conditions and facilities has been supplied by our agents in Saudi Arabia and has not been verified by us, we do endeavour to ensure that as of time of going to press, the accommodation is of the highest quality which we can provide, given the limitations which we encounter.

2:5 Changes to Terms of Use

We can revise or change these Terms (in whole or in part) from time to time and at any time without notice to you.

And finally

It is within the interest of LUL to ensure that your Pilgrimage is conducted with all possible ease. If any difficulties arise which has not been mentioned above, we will endeavour to correct such difficulty without delay. We guarantee that there will be no Surcharges added to the cost of your Pilgrimage.

Financial protection

LUL is acting as agent for Albrek International Ltd, ATOL 9969. All the flights and flight-inclusive packages are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you require further information please do not hesitate to contact us.